Deposit System

The Deposit System allows you to select a reduced upfront payment to encourage longer stay bookings. Below are the things you should know about the deposit system:

  • The Deposit system can be changed from 2 days deposit up to 30 days deposit of the total length of booking.
  • If you change this setting, please make sure you update the relevant policy for all channels for which UseROSS processes the payment. (e.g. Booking.com, Book Now Button, Expedia)
  • The guest pays for the booking fee, financial fee, extras and the room price for the number of days selected in the deposit settings at the time of booking.
  • A Virtual Credit Card will be made for the deposit amount for every booking where the payment has been processed correctly.
  • The financial fee is applied on the total booking amount. The financial fee applied by UseROSS to process the payment can be absorbed by you.
  • The remaining room tariff needs to be collected on arrival. UseROSS will not store the guest Credit Card details.
  • If you have a different room price set for each day, only the room price for the number of days selected in the deposit settings will be charged. The cost is not calculated according to the total number days the guest selects.
  • The default setting for all properties is set at 30 days.
  • Email will display amount paid and the amount guest is to pay on arrival.
  • External Channels (e.g. Booking.com) deposit/payments will be displayed to the guest as text but will not display the calculation.

Setting Deposit System

  1. Login to UseROSS and click on Property Settings
  2. Scroll down to the Deposit Section and select the number of days you want to take the deposit for.
  3. Click on Save Changes
  4. Update the policy on all of the connected channels for which UseROSS processes the payment.

Booking with Deposit System

If you have set the Deposit Setting to be 2 days, ans receive a booking for 3 or more days the guest will only be charged the first 2 days of the room price plus any other charges if applicable.

In the video example below, the deposit has been set at 2 days and a booking made for 4 days. The daily room rate is $10. Therefore, the guest will be charged for the first 2 days, total $20. The balance of $20 needs to be collected from the guest on arrival.